I have put together a much detail as I can to help explain the process from ordering a sample to hopefully you placing an order.
You will also find a timeline guide so you will know what to expect and when.
Shortly, I will be adding a Question & Answer page to help you refer to the most popular questions I am asked when wedding brides/grooms/partners are looking for stationery, in the meantime, if you have any questions please ask feel free to contact me by email: firstname.lastname@example.org , phone on: 07707275293 message through our Contacts Page form or even Live Chat by click on the 'Let's Chat!' pop up icon you will see while on the website.
1. Choose your favourite invitation sample from our range of choices:
Day invitation samples only are available to order from our Wedding Invitations page.
All invitations are at a sample price of £4 each no matter what style you choose - please ensure you click on invitation photos to view actual individual stationery prices.
If you require a save the date card - please confirm when ordering invitation sample and this can be added in at no charge.
All samples are created in the colour of your choice and with any style adjustments you may suggest.
If you have your own style ideas for an invitation which you would like us to refer to for a bespoke sample, please email/Live Chat with description/any photos of idea and we can discuss. You can then order a sample by clicking Bespoke Sample on the wedding invitation page or click link: Bespoke Sample
A limit of 3 invitation samples can be purchased at a time – Once you receive your sample and if not quite what you are looking for, please feel free to discuss with Jennifer your thoughts and she will aim to find/create the right invitation for you.
2. Complete a sample Form:
Once we have received your purchase for an invitation sample/s , you will be prompted to fill out a Sample Invitation Form. Please fill out as much as you can, but please do not worry if you do not have all details as of yet, all can be finalised at a later date.
Once you order an invitation sample in the style of your choice, if you require to see a sample of a matching save the date card, please just mention this on the sample form and we will add at no extra cost.
Once we have received your completed sample form, Jennifer will then arrange your sample and aim to dispatch within 14 days.
Please note that during exhibition/wedding season sampling can take longer but we will always keep you informed of this.
When you receive your sample, a completion date will be offered for each stationery item based on your wedding date. This completion date is held for 10 days. If you decide to place an order after this time, please contact us to re-confirm completion date in the case it may have changed.
Please note when ordering a sample, this does not guarantee availability for your wedding date, only a deposit payment will secure this.
We accept options of either Debit/Credit card payment or PayPal on our website.
3. Placing an Order:
Once you receive your sample (we really hope you love it!), you are welcome to book in to secure the completion date (which will be confirmed with the sample), if so, please contact us so we can arrange.
We will then email you a costing based on your (estimated) quantities. We understand that at this stage you may not have exact quantities and/or wording or even colour confirmed for your invitations but this can be finalised at a later date -
THE MAIN THING IS TO BOOK SO WE CAN SECURE YOUR COMPLETION DATE.
In the costing, a breakdown with deposit required to book in will be shown.
Depending on your wedding date, deposits are generally 50% off the total cost. If you are nice and early with booking in (12 months or earlier), a £50 initial deposit is required to secure the completion date.
In regards to ‘on the day’ stationery (such as Table Names, place cards etc) – You may not have decided if you would require these items, however can be ‘pencilled in’ on the costing as ‘note of interest’ and a separate completion date offered (on the day stationery is usually complete around 10/14 days prior to your wedding date).
The cost for these on the day items do not need to be included in the invitation cost until your invitation order is complete and then a new costing would be given for these stationery items.
We accept payment by BACS, *PayPal or Cheque (made payable to: Jennifer Dougan-Singh) .
*Please note there is a 3% surcharge when paying with PayPal, this (this charge will not be on samples or any other purchases made through the website and only on actual orders).
TIMELINE GUIDE FOR ORDERS OF: Day and Evening Invitations
8 weeks prior to completion date – Exact quantities need to be confirmed along with and any changes in regards to colour/trim or extra wording which may require style to have extra inserts.
4 weeks prior to completion date – Wording/Design Artwork proofs will be emailed for your proof reading/checking. Any amendments to wording can then be confirmed at this stage. Please note although checks are made at our side in regards to wording/spelling etc, it is your responsibility to give final approval and to ensure all spelling/dates/times/ grammar is correct and to your liking.
2 weeks prior or less to completion date – Pre-production photos of your invitations will be emailed for final checking. Production of your order will not begin until both artwork and pre-production photos are approved. Please note, any slow/delayed response to artwork approval and/or changes to wording AFTER approval is given, can delay the start of production therefore effect the completion date and an additional charge may occur if printing has started and needs amended.
TIMELINE GUIDE FOR ORDERS OF: On the Day Stationery (Table Plans, Table Names, Place Names etc)
4 weeks prior to completion date – Exact quantities of on the day stationery need to be confirmed.
3 weeks prior to completion date – Photos of stationery items will be emailed for style approval at this stage.
Wording/Details must be emailed no later than this. Table plan details can be sent directly on an email or as a word .doc in list format showing table name and guest names to be seated, as so on. Order of service/day/ menu details again can be emailed.
Hand written or photos of wording details cannot be accepted.
2 weeks prior to completion date - An wording/design artwork will be emailed for items such as Table Plans and order of service for proof reading and approval.
COMPLETION OF YOUR ORDER
Once your order is complete (whether is it save the dates, invitations or on the date stationery) is complete, Jennifer will arrange with you a suitable day/time for you to collect your order or if you prefer, orders can be posted to you – postage charge will be checked and confirmed with.you.
Although Jennifer does her best in carefully packing orders for postage, Wedding Stationery by Jennifer do not accept responsibility for any damage caused during transit or to individual invitations during the postal process.
If you would like us book us to create your stationery but not quite decided/ready to place an order on a specific invitation/range and have more than 12 months to your wedding, an initial deposit of £50 would be required to book in and secure a completion date based on your wedding.
On rare occasions, out with our control, trim can discontinue. If this happens prior to creating an order, we will inform relevant customers and offer a similar alternative.
Please bare in mind slight shade change can appear in different orders to paper and ribbon. If Jennifer feels there is any significant change to a trims colour/shade she will advise and post you cutting for your approval or offer an alternative.
THE CREATIVE SIDE
All stationery is carefully created by hand.
Embellishments/ribbon/ diamante's etc are all carefully attached by hand. We ensure anything hand crafted is carried out with great attention to detail. On occasion you may notice slight irregularities but this is part of the overall look of hand created products.
CANCELLING AN ORDER
In the event of you cancelling your order, we will retain the deposit paid to cover time and trim costs.